Shopping at Goaldees: Shipping, Returns & FAQ
Goaldees ships authentic Persian and Middle Eastern groceries nationwide across the US, with free shipping on orders over $100. Here’s what to know before you order — shipping, returns, and the most common questions we get.
Where Does Goaldees Ship?
Goaldees ships nationwide across the United States. Orders over $100 qualify for free shipping automatically at checkout.
What Is the Return Policy?
Because Goaldees sells perishable food items, all sales are final in accordance with food safety regulations — once an order has shipped, it generally can’t be returned, refunded, or exchanged. This isn’t unusual for a food retailer; it’s standard practice across the industry for exactly the reason it sounds like: once a food item leaves our facility, it can’t be safely resold or restocked.
What If My Order Arrives Damaged or Wrong?
If your order arrives damaged, defective, or incorrect, contact help@goaldees.com within 24 hours of receiving it, with your order number and photos of the issue. Verified claims are resolved with a replacement or store credit.
What’s Not Covered
A few things the return policy doesn’t cover: changing your mind after ordering, not liking a flavor or texture, delivery delays caused by the courier or an incorrect address, and items that have already been opened or partially consumed. Since flavor preference varies person to person and can’t be verified after the fact, it’s treated the same way most specialty food retailers handle it — not eligible for a refund.
Who Makes These Products?
Goaldees is the wholesale distributor and retailer behind its own product lines — including the Goldis-branded lavashak carried by several other Persian grocers. When you order from Goaldees, you’re buying directly from the source. See Goaldees: The Source Behind the Goldis Lavashak Brand for the full story.
Frequently Asked Questions
Does Goaldees ship outside the US?
Goaldees currently ships nationwide within the United States.
How do I qualify for free shipping?
Orders over $100 automatically qualify for free shipping at checkout — no code needed.
Can I return an item if I don’t like the flavor?
No — taste and flavor preference isn’t covered under the return policy, since it can’t be verified after purchase. This applies to all food items, in line with standard food-safety practice.
How do I report a damaged or incorrect order?
Email help@goaldees.com within 24 hours of delivery with your order number and photos of the issue.
Ready to shop? Browse the full Goaldees catalog, or start with our Persian Pantry Essentials guide if you’re not sure where to begin.
